Total Quality Management

On Continuous Improvement

Continuous Improvement

During the Second World War, U.S. government initiated an improvement programme “Training Within Industry” with aims of providing education regarding the importance of continuous improvement (CI). After the war, CI was taught to post-war Japan through works of Deming and Juran (Shingo and Robinson, 1990). Based on those lectures, Japanese developed their own way of CI thinking, nowadays known as kaizen (Imai, 1986).