Excellence

On Continuous Improvement

Continuous Improvement

During the Second World War, U.S. government initiated an improvement programme “Training Within Industry” with aims of providing education regarding the importance of continuous improvement (CI). After the war, CI was taught to post-war Japan through works of Deming and Juran (Shingo and Robinson, 1990). Based on those lectures, Japanese developed their own way of CI thinking, nowadays known as kaizen (Imai, 1986).

Quality Management Frameworks

Quality Management Frameworks

 

Besides previously discussed Quality Management Systems (QMS), there are also Quality Management Frameworks (QMF) which aim to provide guidance. Companies can use these frameworks to benchmark the performance of their QMS, and can use the guidance of QMF to strive for excellence.